Refund Policy

This policy applies to cases where the guest has fully paid for the reservation.

We will assess and consider refunds based on objective conditions affecting the guest. Refunds will be processed on a case-by-case basis with varying refund rates.

Our team will formally notify guests of the refund decision via email.

Refunds will be processed within 21-30 business days depending on the banking institution.

Refund Method: To the bank account provided by the guest or the payment card used for booking.

Refund Fee: Free of charge.